Policies and Warranties

30 Day Satisfaction Guarantee

Your complete satisfaction is guaranteed at Naturwood. If you are not happy wilh your original stock furniture purchase within 30 days of its delivery, we will do what we can to make it right or refund your money and accept your merchandise returned in its original condition. Not Valid on Special Order Merchandise, "As-Is" items, mattresses, or delivery fees.

Naturwood Lowest Price Guarantee

Naturwood is the best priced furniture retailer in the Sacramento area! Due to our huge sales volume, we have the best buying power available. Our buyer shops resources around the world to bring you the best value for the price. We are so confident we have the lowest prices, we offer this 30 Day Low Price Guarantee.

We will refund the price difference to you for up to 30 days after receipt of your merchandise if you find a lower price at another full-service local retailer on the identical stocked merchandise. The price difference must be verified and all other terms of the sale remain the same.

If the item you purchased at Naturwood goes on sale within 30 days of delivery, we will credit you the difference. If the terms of the sale change, you may have your preference between the two sale offers.

One-Year Limited Warranty

Naturwood warrants to the original purchaser that any product purchased from us will be free from defects in workmanship and materials for one year from the date of receipt by the customer.

THIS WARRANTY APPLIES WHEN:

THIS WARRANTY DOES NOT APPLY WHEN:

In the event of a claim against the product or warranty service, you must immediately notify Naturwood. Claims must be reported within one year of your receipt of the merchandise. You must have your original sales invoice to make a claim under this warranty. Send claims to: Naturwood Home Furnishings, Customer Service, P.O. Box 128, Rancho Cordova, CA 95741-0128. Naturwood, in its sole discretion, will determine the cause and nature of the defect, the necessity and manner of repair or replacement, and all other matters pertaining to the condition of the product. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. When it is necessary to return an item for warranty service, it is the customer’s responsibility to provide transportation of that item to and from the Naturwood Distribution Center if they originally picked it up. Naturwood will pick-up and re-deliver the customer’s item if they originally paid for delivery.

Price Guarantee

Naturwood will match the advertised price of any item we carry from any competitor within 100 miles of our stores. If, within 30 days from receipt of purchase you find the identical item (same manufacturer) at a lower advertised price, with comparable terms, financing, and conditions, bring the ad and your Naturwood sales invoice to the store and we will issue a refund or in-store credit for the difference. This price guarantee is effective if the item you purchased goes on sale at Naturwood for a lower price within 30 days. If you have received your item, we will credit or refund the difference. If you have not received your item, we will adjust the price on your order.

Special Orders

You may special order merchandise we do not carry or have in stock. Since this merchandise is ordered/reserved specifically for you, cancellations cannot be accepted. A 30% non-refundable deposit is required on all special merchandise orders. (Orders for parts, table pads, pillows, arm caps, cut yardage, or customer owned materials must be 100% prepaid.) DELIVERY TIME QUOTED IS APPROXIMATE and based on our experience with the manufacturer. It is not a commitment or guarantee on our part. Delays do occasionally occur due to: busy seasons, production delays, transportation delay, union strikes, and/or shortage of materials. These delays are unpredictable and every effort is made to reduce these inconveniences.

PICK-UP SERVICE

PLEASE CALL IN ADVANCE.

Please call at least 24 hours before merchandise pick-up to facilitate movement of merchandise to customer pick-up area. Our employees carefully inspect, detail and prepare all merchandise (except "As-Is" items) before it leaves Naturwood's Distribution Center. This detailing takes time. Therefore, there may be a minimal waiting period at time of pick-up. If you fail to show up on your scheduled day, there will be a 2% restocking fee added to your invoice.

PLEASE NOTE THE CUSTOMER PICK-UP HOURS.

No merchandise can be picked up at any time other than these hours.

PLEASE INSPECT YOUR MERCHANDISE BEFORE REMOVING IT FROM OUR DOCK.

Naturwood cannot be responsible for merchandise once it has left our premise in good condition.

PLEASE BRING ADEQUATE BLANKETS, PADDING, ROPES, AND PLASTIC (in case of rain).

We will be happy to assist you in loading your order.

ABOVE ALL ELSE – THINK SAFETY.

Naturwood will not assist in loading any item in such a way that a hazard to safety exists. Naturwood employees are instructed to contact management if the requested load-up might result in a danger to people, vehicles (customer's or others on the road), or merchandise.

Delivery Service

Your purchase will be delivered to you free of nicks, scratches or other damage (unless the item was sold "As-Is"). You will be asked to inspect the merchandise upon arrival, and verify that you received it in good condition. Our delivery team will place the merchandise where you request. We ask that you have the room ready when the truck arrives. Unfortunately, insurance restrictions will not allow delivery personnel to handle or move customer property, other than what is being delivered. Our deliveries are scheduled by location and routed in the most efficient pattern. You will be contacted by our Delivery Department and given a delivery date and time estimate (within a specified four hour period). It is important that you are home when our drivers arrive. If you are not home, an additional delivery charge equal to the original delivery fee will be charged. If you must cancel your delivery appointment, please call at least 48 hours before the time of delivery or there will be a 2% restocking fee added to your invoice.

Storage Policy

A 30% deposit will hold your order up to 30 days. This deposit is not subject to cancellation. The balance of your order is due upon receipt of the merchandise. Failure to pay the balance within 30 days may result in forfeiture of the deposit. On occasion, Naturwood will authorize holding merchandise longer than 30 days. Merchandise being held beyond 30 days must be totally paid for, and requires specific written management approval (subject to storage space available). Orders held after 60 days will incur a storage fee of 2% per month.

Exchanges and Returns

All exchanges and returns must be authorized by Naturwood and are subject to specific policies. Items such as bedding, upholstered goods, fabric goods, "as is" items special orders, or furniture protection kits may not be returned. Any other item may be returned within 7 days (with ORIGINAL sales invoice) for credit or refund. It is the customer's responsibility to pay delivery, handling, and restocking charges before the item will be accepted for credit or refund.

Merchandise Sold “as is” or “Closeouts”

Items sold "AS IS" will not be touched up or repaired in any way. You will receive it exactly in the condition it was displayed.

Refunds

If you paid for your purchase by check, please allow 30 days (from written date of check) for your refund to be processed. This time may be reduced to 7 to 10 weekdays if you provide us a copy of your canceled check. If you paid with cash, please allow 7 to 10 weekdays for your refund check to be processed. No cash refunds will be issued under any circumstances.