General Furniture Care

Furniture will last longer with proper care. Furniture should always be kept out of exposure to direct sunlight. It is also important to keep furniture away from direct heat sources; such as heater vents, wall heaters, pellet and wood-burning stoves, etc. Air conditioning and swamp coolers greatly affect the humidity, and in turn have an effect on furniture. Be careful not to overload drawers or glass shelves.

WOOD PRODUCTS

You should expect a natural variation in wood grain and coloration between like pieces. Wood is normally selected at near random to provide this variety. Therefore, a manufacturer cannot guarantee the exact matching of all pieces. Table leaves are designed to be temporary extensions of the table and should not be expected to perfectly match the table in color, fit, or finish. Solid wood tops will expand and contract due to changes in weather, temperature and humidity. This will cause variations in the fit of your table leaves. The same atmospheric changes will cause drawers or doors to open smoothly one time and feel tight another time. The top surfaces of wood furniture are finished to be correct when viewed under normal household light sources. Extremely bright light sources (daylight in front of a window, etc...) may make visible normal variation and imperfections in the surface.

CARE OF WOOD PRODUCTS

Naturwood recommends Guardsman Cleaning Polish for wood pieces with lacquer finishes. For oil finished pieces, we recommend a combination of beeswax and lanolin. If you are unsure of what to use on your new furniture, please ask your sales associate. Water or other liquids must never be left standing on wood surfaces.

UPHOLSTERED ITEMS AND TAILORING

Upholstering is an inexact art judged by eye, not by actual measurement. Since comfort is of prime importance, soft filling materials are used whenever the design will allow. With softness and comfort, there may be wrinkles which result from normal flexing and fabric stretch. These will vary in nature according to the individual cushion, fabric, and frame style.

CARE OF UPHOLSTERED GOODS

Seat cushion covers must not be removed, the zippers are for ease of manufacturer only. Cushions should be rotated weekly for maximum wear, best appearance, and to maintain warranty. To ensure longer lasting wear from your upholstery fabric, be sure to vacuum clean the seat cushions, inside arms, and inside backs on a regular basis (at least once a week is recommended). Dirt and dust act like glass particles, cutting the small threads and fibers of the fabric. All yarns, regardless of their reputation, are subject to this abrasive action. Animals such a cats and dogs are extremely abrasive on upholstery fabric and should not be allowed on your furniture. Fabric mills will not honor warranties of any type when evidence of animal use is found. Never expose upholstery fabrics to sunlight for any lengthy period of time.

LEATHER FURNITURE

Leather is a unique and natural product and will therefore bear the marks or "fingerprints of nature." "Trail marks" (scars, barbed wire scratches, etc.) are the signs of quality top grain leather and are not considered defects. As with other natural materials, leather hides may vary in color, texture, or feel.

CARE OF LEATHER

Leather should be cleaned regularly with a soft damp cloth. Never use solvents or saddle soap on leather. Body oils or perspiration left on leather can cause staining, drying out, cracking, and/or peeling. For maximum serviceability we recommend the Naturwood applied leather protector.

MATTRESSES AND BEDDING

Under California State Law, bedding which has been in the customer's home overnight or has been slept on is considered used and may not be resold as new. For this reason, mattresses or bedding may not be returned or exchanged.

CARE OF MATTRESSES AND BEDDING

Mattresses must be rotated regularly end for end one time, and side for side the next to maximize comfort, maintain your warranty obligations, and extend the life expectancy of the product. "Body depressions" are normal for all mattresses with soft padding, and are minimized by regular rotation.

GLASS SURFACES

Minor imperfections in quality glass are not unusual and are not considered a defect. Use a spray glass cleaner with a soft cloth, paper towels, or crumpled up newspaper. Glass surfaces should always be protected from scratches by using felt pads or placemats. We cannot be responsible for glass once it as been received by you.

CABINETS WITH DOORS

As items are placed in the cabinet, the distribution of weight may cause the doors to bind or be uneven. To correct this, use shims under one or more corners, or adjust the leveling glides if they are installed in the cabinet. When the cabinet is leveled the doors will fit evenly.